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weight:bold"="">Manager
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weight:bold"="">E
commerce – Jobdecoration:underline;font
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weight:bold"="">Description

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1. Managing and supervising the entire E
commerce department.

2. Developing E
commerce strategy, with respect to catalogue, inventory, sales, brand visibility etc.

3. Managing E
commerce back
end, such as setting up keywords, product listing priorities, offers, search engine optimization, data security.

4. Providing training to the E
commerce department staff, allocating work to them and monitoring their performance with specific KPIs (e.g. call handling per staff, response time, sales conversion, billing and dispatch timelines etc.) using scientific tools (CRM etc.).

5. Keeping abreast with latest development in the E
commerce space and suggesting appropriate changes to the company’s website in terms of website features and customer experience (UX); coordinating with website development partner and / or in
house team for implementation.

6. Ensuring accurate listing of products on the website.

7. Working closely with the Content and Marketing teams, to ensure appropriate content on the website and on digital marketing platforms.

8. Setting up tracking tools, such as Google Analytics, and analysing and improving key indicators (traffic, bounce rate, conversion rate, cart abandonment rate, average ticket size etc.).

9. Analysing competitor strategies, tracking and mapping competition (pricing, offers etc.).

10. Preparing budgets for the E
commerce department

11. Analysing and improving the profitability of the E
commerce department.

3-5 Years