We always endeavor to supply product in pristine condition. However, if, in the unlikely event that the product is received in a defective condition we request you to send back the product to us for replacement. Kindly send back the product only after receiving a return authorization from us. Items sent without a return authorization will not be accepted by us. We are unable to accept returns from customers/users under any other circumstances. Kindly verify that the item ordered by you is what you require when placing your order.